Refund Policy
Clear rules for refunds on plans priced per unit, so you know where you stand before you start.
Try before you pay
Every account starts with a 30 day free trial for up to 20 units with no payment details needed, so you can run a full rent cycle from the 1st to the 5th before paying anything.
Monthly plans
Monthly plans can be cancelled at any time and stop renewing at the end of the current month. Fees for a month that has started are not refunded.
Yearly plans
If you cancel a yearly plan within 14 days of the first payment, we refund it in full.
After 14 days, you can cancel and receive a refund for the remaining whole months, minus the discount you received for paying yearly.
Fewer units
If you let fewer units than you were billed for, for example when flats fall vacant, the difference is credited to your next invoice. Credits are not paid out in cash unless you close the account.
Billing errors
If you were charged twice or charged the wrong amount, tell us within 60 days and we will refund the difference in full.
Rent payments
Rent is paid by tenants directly to the landlord by UPI and never passes through us. Questions about refunding rent or deposits are between the landlord and the tenant.
How to ask for a refund
Write to us through the Landlord Desk with your account email and the invoice number. Approved refunds are made to the original payment method within 7 to 10 working days.